Product data, prices and availability are maintained once.
Use cases
Let business customers order online at their own prices
Your regular customers phone, send a list by email or a fax, and your sales team enters the order all over again – including this customer’s price tiers. That means duplicate work, and details can be transferred incorrectly.
With Shopcloud, your business customers order for themselves, at their agreed prices. Your sales team processes every order in the same system, whether it comes from the shop or was taken over the phone.
What changes as a result
Each customer sees their own prices – volume tiers, annual agreements, special terms.
Orders from the shop and from the sales team come together in the same order processing.
Your team records shipping, collection or returns on the order.
If a customer asks, your sales team sees the current status and the open tasks.
Your sales team does not have to re-enter shop orders. The team continues to take telephone orders and special cases itself, in the same system.
Give information without searching for long
Sales and management see how far an order has progressed. Order processing and the warehouse see the next tasks. If no rule applies to a customer price, the price stays empty rather than wrong.
Together with your IT team, we define which existing systems should exchange data and who handles transfer errors.
Next step
Tell us through which channels your orders arrive today and which of them your sales team enters by hand.