Operation, backups, updates and bug fixing for your software, with a fixed contact person for faults and change requests.
Services
Your software in good hands.
We run, back up and update your software and develop it further with you: our products, your extensions and software we have developed for you. Your team concentrates on the business; your fixed contact person takes care of the rest.
The initial consultation is free of charge and without obligation. We will get back to you within one working day.
Your offer at a glance
Access to your software and its environment, and your requirements for service hours.
A monthly flat fee for the agreed support. We plan larger new functions as a separate project.
After the free initial consultation, we take stock of your systems and you receive a written offer.
What you gain
Always up to date
We install updates and check that everything still works together.
Your data is backed up
We back up your data, monitor operations and restore everything in an emergency.
One point of contact for everything
You report faults and requests to your contact person, who coordinates directly with our developers.
Your software grows with you
We implement new fields, documents or reports in the order you set.
What we take on for you
Your software environment with all its technical components: backup, recovery, monitoring and fixing faults.
Updates and bug fixes. We adapt your extensions to new versions within the agreed scope.
One channel for faults and change requests. Your contact person assesses both and keeps you informed.
Every update with a safety net
Before a new version goes live, the update creates a backup.
The backup is restored as a test run. That way you know it will work in an emergency.
The new version is checked before it takes over your data.
Only then do we switch over, and your team works with the new version.
Every release has first passed more than 17,000 automated tests and a complete update run. (as of October 2026)
Your requests, in your order
You decide what comes next.
Small changes on an ongoing basis
A new field, an adjusted document, an additional report: we implement them in the order you set.
Larger functions as projects
We plan new functions with you as a separate project and develop them for you.
You approve
How you commission and accept changes is agreed at the start of the support arrangement.
In our cloud
Your software runs in data centres in Europe. Operation, backup and monitoring are our responsibility.
On your server
Your software runs on your own servers. We supply signed releases and take care of operation and updates there too.
How support begins
Take stock
We record which products, extensions and environments we will look after.
Agree the rules
We agree tasks, response and service hours, and how you commission and accept changes.
Take over operations
We take your software into operation, with us or on your server.
Ongoing support
From then on, updates, faults and your change requests go through your contact person.
Frequently asked questions
Do you also support software you did not develop yourselves?
Yes, if we can reliably take over the existing system. We check this together with you before the engagement.
What response times apply?
We agree them in the offer, to match what your business needs.
Where is my data stored?
In our cloud in data centres in Europe or on your own servers, whichever you prefer.
What happens with new functions?
Smaller changes are handled as part of ongoing support. We plan larger functions as a separate project and develop them for you.
What does support cost?
That depends on the scope, the environment and the agreed service hours. We charge support as a monthly flat fee and larger new functions as a separate project. You receive a written offer.
Who should look after your software?
Tell us which software you use and what should run better after launch. We will get back to you within one working day with an offer for operation, maintenance and support.
Need help with a product you already use? That is what our Support is for.