Answer
Technical monitoring checks availability, run times, error rates, queues and unusual states. Business monitoring checks whether specific orders, products or documents reach the expected business status. Both levels need people responsible for them. A developer can fix a timeout; a missing customer number often has to be clarified by the department concerned.
The operating contract defines who receives alerts, which hours and priorities apply and which third-party systems lie outside schukai’s responsibility. Workspace can provide clarification cases and retries, but does not replace organisational responsibility. A good data flow therefore has not only a green system status, but also a workable list of cases blocked for business reasons.
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As of 3 September 2026
Further reading
Related topic: Workspace: integrations