Answer
The first process should occur often enough, cause noticeable effort and at the same time be easy to delimit. A good fit is a workflow with a clear input and a verifiable result: for example, an incoming order through to the checked handover to the ERP, or a service appointment through to the complete report. An abstract goal such as “digitise the entire administration” is less suitable.
Reachable participants are also important. At least one experienced business user and one decision-maker must be able to explain exceptions and make binding decisions. Acceptance uses real examples, including difficult ones – not just the ideal standard case. A limited start is not a throwaway version. The data model and interfaces should allow for later extension, but the first delivery must already solve a coherent task in production.
As of 3 September 2026
Further reading
Related topic: Business applications and web software