Answer
A real order or customer enquiry is helpful, including the difficult parts. This covers the product or service, pricing, customer status, stock or delivery time, the systems involved, documents and the desired business outcome. At least one exception should also be shown: for example customer-specific items, missing data, partial delivery or manual approval.
A complete list of platforms is not enough. “Connect the ERP to the shop” does not yet say which data leads when, and what happens in a conflict. From a real process, schukai can define a first scope, name open risks and check whether a standard shop, B2B portal, product data solution, Workspace or Shopcloud makes sense. Only then are the technology and operating model decided.
---
As of 3 September 2026
Further reading
Related topic: Shop and customer portal