Answer
Technical monitoring can watch availability, response times, resources, error rates, expired certificates and queues. For business applications that is not enough. Cases blocked for business reasons must also be visible: an order without ERP confirmation, a product that cannot be published or a synchronisation that has been waiting for hours.
Which alerts make sense depends on the process. Too many unclear notifications mean that nobody reacts. Every relevant alert therefore needs a meaning, priority, recipient and expected action. Third-party systems may lie outside direct control; your own integration should still detect their failure and hold data back in a controlled way. Monitoring and on-call readiness are operating services and must contractually match the required hours.
As of 3 September 2026
Further reading
Related topic: Technology and operations