Questions & answers

Shopcloud by schukai

Can the shop, customer portal and app use the same data and rules?

Answer

Yes, and that is precisely where an advantage of a shared commerce foundation can lie. Product, pricing, customer and order rules are provided in clearly separated services, while each interface remains tailored to its usage situation. A B2B portal needs different navigation and permissions from a public app, even though both can query the same approved price.

Shared does not mean that every interface receives all the data. Authorisation, channel rules and data minimisation still apply. An app’s offline functions may also need controlled local copies. The architecture must define which decisions are made centrally and which presentation may be adapted locally. This prevents contradictory business logic without forcing all channels into a single overloaded interface.

As of 3 September 2026

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