Questions & answers

Online shop

Which costs of an online shop are often overlooked?

Answer

Besides concept, design and development, there are costs for product data maintenance, migration, payment providers, extensions, hosting, email delivery, search, monitoring, backups, updates, security fixes and support. On top of that come organisational tasks: approving content, handling returns, maintaining legal texts, monitoring interfaces and training staff.

In the first year, an inexpensive standard shop can make more economic sense than custom development. Conversely, permanent manual workarounds, licence limits or recurring upgrade adjustments can make a seemingly inexpensive platform costly in the long run. schukai therefore assesses a decision not only by the project price but by the expected operating model. Specific third-party fees change over time and must be shown in the offer with a date and the underlying assumptions.

As of 3 September 2026

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