Answer
No. For some companies, the greatest benefit comes from documents, order status, device information, service cases or proof of delivery. A portal can initially reduce enquiries and create transparency without introducing a full checkout. Especially for products that require a lot of advice or approval, a structured enquiry may be more appropriate than an immediately binding order.
If ordering is added, price, availability, delivery address, approval rights and acceptance in business terms must be clarified. An “Order” button only makes sense once the company can reliably process the case behind it. schukai therefore starts with the customer’s task and not with a predefined portal category.
As of 3 September 2026
Further reading
Related topic: B2B customer portal