Submit a withdrawal declaration
Use the “Submit a declaration” form to send a withdrawal declaration to the provider. Once it is accepted, you receive a receipt reference and the time it was received. You do not need an account or a cart.
Enter and review your details
Open the form provided by the provider. Have your contract reference and an email address for the receipt ready.
- Choose “Withdrawal” as the declaration type.
- Enter your name, confirmation address and contract reference. A reference unknown to the system does not prevent acceptance.
- Enter your declaration in “Declaration text”. The comment is optional.
- Choose “Whole contract” or “Specified contract parts”. For a partial withdrawal, identify the relevant parts and add a description and quantity if needed.
- Choose an offered receipt language, then select “Review details”.
Check the email address, declaration text and scope. Use “Edit details” to correct your entries. Only “Submit declaration” sends the declaration.
Recognise a successful submission
“Declaration received” shows your receipt reference and the time received in UTC. Keep both. Your submitted details are stored as the original declaration. The confirmation email reproduces the declaration and its scope.
The receipt on screen confirms storage. It does not confirm email delivery or recognition of a claim. The provider reviews the declaration separately.
If an error appears
Stay on the same form page and submit the unchanged details again. This retry uses the same submission. “Submit another declaration” starts a new one.
If a receipt reference has already appeared, the declaration has been received. If the email is missing, contact the provider with that reference.