Report a problem from the backend

Use Report a problem in the footer when Workspace shows a technical error and your team should track it as a normal CRM case. After submission, Workspace opens the new case with your description, an optional screenshot, and the diagnostics you approved.

The action never submits a report automatically. You review every item before sending it.

Prerequisites

You need permission to create cases. An active case type and an owner group you may use must also be available.

Report the problem

  1. Scroll to the footer and select Report a problem.
  2. Enter a clear subject and describe what happened.
  3. Select the appropriate Case type and Owner group.
  4. Review the diagnostics preview. Clear the selection if you do not want to include these details.
  5. Add a screenshot if useful. Capture the current tab, paste an image, or choose one PNG, JPEG, or WebP file up to 10 MiB.
  6. Check the description and image for passwords, tokens, personal data, and other confidential content.
  7. Select Create case.

Workspace then opens the new case. The selected group receives normal case ownership and visibility. The screenshot appears as an attachment to the first internal comment.

Which diagnostics can be included?

Workspace keeps the latest suitable JavaScript error and up to five failed API requests in the current tab's memory for up to 15 minutes. The preview can contain these sanitized details:

  • error category and time,
  • for each failed API request, its time, HTTP status, method, and route without query values,
  • the stable API error code and the bounded, sanitized error response,
  • sanitized error message and stack,
  • browser, locale, and Workspace version,
  • a technical fingerprint used to correlate similar errors.

Workspace does not include request data, cookies, authentication data, arbitrary headers, browser storage, or page HTML. Error responses are bounded and sanitized in the browser and again on the server; credentials, tokens, concrete paths, and SQL details are removed. Review the visible preview before submitting it. A screenshot can still show confidential content.

Verify the result

The report succeeded when Workspace opens the new case detail. The first comment contains your description, and the screenshot appears as an attachment when you included one. Continue processing the case through its normal workflow.