Manage declaration intake
In Workspace, read received declarations in their original form and manage the work separately from the confirmation email. This guide is for staff with the relevant read, work and confirmation permissions.
Review the original and work status
Open “Legal declarations” in the Commerce area and select an entry. Check the responsible seller and intake reference. “Intake and original” shows the submitted details, declaration text and any specified contract parts.
An unknown contract reference remains an accepted submission for review. Acceptance does not recognise a claim. Submitted details do not replace verified contract information or authority to represent a company.
Choose “Change work status” when needed, select the appropriate status and provide the required reason. “Completed” or “Rejected” describes the work; the original statement remains unchanged. The action does not issue a refund.
Track confirmation separately
Check “Confirmation” and “Confirmation history” under “History”. Work status alone does not indicate whether an email has been sent.
| Display | Meaning and next step |
|---|---|
| Pending / Preparing | The confirmation is waiting for processing or being prepared. |
| Content missing or invalid | Check the required texts and confirmation configuration. |
| Delivery policy blocks processing | Check the approved delivery policy and mail operation. |
| Passed to mail processing | The dispatch request was handed over; delivery is not confirmed. |
| Captured in test output / Delivery suppressed | This attempt is not evidence of a sent customer confirmation. |
| Preparation failed | Attempts stop after five technical failures. Revalidation does not resume this state. |
A mail problem does not remove the submission. Continue reading and managing the original while resolving the confirmation block.
Resolve a content or delivery policy block
These steps apply only to “Content missing or invalid” and “Delivery policy blocks processing”. Check the cause first. If configuration is missing or needs changing, use “Preview configuration” with the required permission. Check the notification and sender profiles. “Bind previewed configuration” binds the checked selection for a confirmation that has not yet been finalised; it does not start another attempt.
After resolving this block, use “Request confirmation revalidation”. Acceptance of that request does not confirm dispatch. Check the confirmation status and history afterwards. If the entry has changed in the meantime, reload it and review the current selection.
Work and history are protected. Share confidential evidence only with authorised recipients. Missing retention approval does not permit deletion; existing preservation holds still apply.
For the customer flow: Submit a withdrawal declaration. For mail operation: Mail and notifications.